The Openportal service

Access to Bournemouth (BH1 to BH11) Housing Benefit and Council Tax records has closed whilst records are moved and combined onto a new database with records for Christchurch & Poole. A new online service will be available at the end of November and details will be published on our webpages.

If you have recently received an email advising you that a notification letter, invoice or bill is available for you to download and you are now unable to access it, please reply direct to the email you have received as it will contain a reference number within the subject line or body of the email, and request that the document is emailed to you direct. The new online service will not contain any previously issued documents for you to access and download.

If you are a Landlord, Agent or a Housing Association and are trying to access your payment schedule breakdown for payments on 14th November 2024 this will need to be posted to you whilst our systems and online service is unavailable. Please allow a few days after 14th November for this to be received in the post. Schedules for payments received prior to 14th November are no longer available as advised in previous schedules issued since April 2024.